We want you to be completely satisfied with your order and shopping experience at carrieandtuck.com. However, if you are not pleased you may return all items within 30 days of delivery for a full refund. Please use the UPS Return Label provided in your package and all shipping costs are on us. All returns must be new, unopened, unused, and contain all original packaging and accessories. We cannot accept returns of products that have been used or altered in any way. We strive to do our best, even so if there is an error on your order or the product was damaged in transit, please accept our apologies and contact us at 888.445.0158 or email us at customerservice@boatmangeller.com.